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Instructor: Dr. Jan Johnston. School: San Jose State University. Date: Fall 2008. Description: This course is designed to give students a range of communication and negotiation skills for resolving conflict situations and gaining people’s cooperation as alternatives dispute resolution [ADR] methods to using physical force, coercion and litigation. It is divided into three sections: Part I. Crisis Intervention for managing conflict in stressful and dangerous situations where people are thinking and acting in a highly emotional and irrational manner; Part II. Mediation for conflict situations that involve civil disputes where the parties, with help, can act more rationally; and Part III Restorative Justice methods for resolving conflicts that involve criminal or child protection matters, where one party has committed an offense against others and needs to make restitution to the victim in some way.

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