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Umbreit, Mark S (1992). Program Evaluation Kit: Victim Offender Mediation Programs Minneapolis: Minnesota Citizens Council on Crime and Justice.

This Program Evaluation Kit is designed to be a self-administered system for routinely collecting client satisfaction as part of the ongoing operation of a victim offender mediation program. By “self-administered” we mean that this evaluation kit can be implemented by program staff and volunteers, without the need for a special program evaluation grant or connection with a researcher at a University or related institution. If used properly, the program evaluation system presented in this kit can be easily etigrated into the on-going operation of the program and can actually offer a good quality experience for previous participants in mediation, by asking for their feedback about how their case was handled. (excerpt)

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