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Health trust looks to solve complaints

Mar 15, 2012

from the article in the Gloucestershire Echo:

Complaints about staff attitude, a lack of response to phone calls and not enough support have been received by the 2gether NHS Foundation Trust.

The mental health services provider in Gloucestershire and Herefordshire received 35 complaints from October to the end of December.

....Jane Melton, clinical director for social inclusion, said: "We have put an emphasis on resolving and closing the complaints, which is more favourable."

Chief executive, Shaun Clee, said: "Every complaint is an important and a learning opportunity, but to put it into perspective, the trust has more than 10,000 cases open at a time.

"All organisations get things wrong and it is really important that when we do we acknowledge it, say sorry and give that person restorative justice."

Read the whole article.

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